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Frequently Asked Questions
Do you offer custom sizes?
Yes! We specialize in custom orders. Please contact us with your dimensions and design requirements for a quote.
How do I clean my rug?
Vacuum regularly without a beater bar. For spills, blot immediately with a clean cloth. We recommend professional cleaning every 2-3 years.
What are your shipping times?
In-stock items ship within 2-3 business days. Custom orders take 12-16 weeks as they are hand-knotted from scratch.
Is international shipping available?
Yes, we ship worldwide via FedEx/DHL. International duties and taxes may apply depending on your location.